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Zinus Return Policy

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Certified Sleep Coach
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Updated: 
September 16, 2022

Zinus gives you 100 days to try out and return their mattress. Mattress returns are processed online. Once a return is complete, your refund is processed back to the original method of payment. Zinus has been selling mattresses for over 16 years and uses a unique BioFoam®. Visit Zinus online to find your next mattress, today!

Zinus return policy

Zinus gives you 100 days to try out your new mattress. If you don't love it, you're able to return your mattress easily during this time frame.

So long as the mattress is in good condition (no stains or weird smells), you're prompted to fill out a form on their website to receive a return authorization. Afterwards, they'll send you a prepaid return label and instructions for arranging a FedEx pick up. For decompressed mattresses reach out to customer support for special refund instructions.

If you purchase a Zinus mattress from a different retailer, you'll need to follow their specific return policy.

Can I return online purchases to a store?

Zinus has very few physical locations globally and sell almost solely online. They suggest using their online return process. This is because, only online Zinus mattress purchases are eligible for the 100-night trial.

How long does a refund take?

After Zinus receives the returned mattress, a refund will be generated back to the original form of payment within 2-3 business days.

Keep in mind, this 2-3 business days only starts once they receive the mattress back from you. Shipping normally takes 3-6 business days, which means in total, you could be waiting up to 9 business days for your refund.

Is my entire purchase price refunded?

The entire purchase price of the mattress is returned in full. It's refunded back to the original form of payment.

How To Choose The Right Mattress

First off, if your current mattress is 7-10 years old and you're experiencing more body aches and pains, it's time to buy a new mattress. Getting a good night's sleep is essential in maintaining a healthy body and mind. Choosing the right mattress doesn't have to be a hassle, follow these guidelines to find the right one for you!

  • Choose a mattress based on your individual needs. If you're looking for plushier support that adapts to your body's shape, a memory foam mattress is the best choice. If you want a more firm, traditional, feel an innerspring mattress is what you want. For the best of both worlds, get a hybrid mattress.
  • Get proper lumbar support. The majority of your body weight is positioned in what is called the "center third" of the mattress. Find a mattress that has excellent lumbar support as it prevents and alleviates pain in the back and hips. If you're looking for extra support, Saatva's unique lumbar zone technology might be the best fit.
  • Find a mattress with a long in-home trial. You want to be able to test your mattress over an extended period of time to really make sure this is the right one for you. Look for a company that offers a risk-free in-home sleep trial. Nectar offers a 365-day trial. IDLE Sleep offers a full 18-month trial (the longest in the industry).

For more helpful tips, read our short, well-researched 10 Best Mattresses of 2022, here. Our ultimate goal is to help you pick your perfect mattress online, today!

Where can I find a great, affordable mattress (in 2022)?

If you're searching for an affordable mattress that offers a wide range of comfort and pressure relief, we've compiled a list of mattresses for you to consider:

  1. Saatva Classic - fantastic for all sleep positions, and is rated our Best Mattress of 2022.
  2. Idle Sleep - great for responsive pressure relief.
  3. Puffy - feels like you're sleeping on a cool cloud (at a good price).
  4. Ghostbed - beautiful, plush cover w/ aerated latex and healthy spinal alignment.
  5. Winkbeds - 3-stage back relief with free shipping and returns.

Read our short, well-researched 10 Best Mattresses of 2022, here. Our ultimate goal is to help you pick your perfect mattress online, today!

There is a 100-day return policy on Zinus mattresses. Returns of mattresses are processed online. Your refund will be processed back to the original method of payment after a return has been completed. Over 16 years ago, Zinus began selling mattresses made with BioFoam®, a unique material. Get your Zinus mattress, today!

Zinus Return Policy

Your Zinus mattress comes with a 100-day trial period. In case you don't love it, you can easily return your mattress within this time frame.

To receive authorization to return a mattress, you need to fill out a form on their website, provided that it's in good condition (no stains or strange smells). In the following days, you'll receive FedEx pick-up instructions and a prepaid return label. In the case of decompressed mattresses, contact customer support for special refund instructions.

Zinus mattresses purchased from another retailer must be returned according to that retailer's policies.

Can I Return Online Purchases To A Store?

Globally, Zinus has very few physical locations, and it mostly sells its products online. Online returns are suggested by them. The 100-night trial is only available with online Zinus mattress purchases.

How Long Does A Refund Take?

After Zinus receives the returned mattress, a refund will be generated back to the original form of payment within 2-3 business days.

Keep in mind, this 2-3 business days only starts once they receive the mattress back from you. Shipping normally takes 3-6 business days, which means in total, you could be waiting up to 9 business days for your refund.

Is My Entire Purchase Price Refunded?

The entire purchase price of the mattress is returned in full. It's refunded back to the original form of payment.

How To Choose The Right Mattress

You should buy a new mattress if your current mattress is 7-10 years old and you're experiencing more body aches and pains. Maintaining a healthy body and mind requires a good night's sleep. Follow these guidelines to find the right mattress for you, and you won't have to spend a lot of time searching!

• Consider your specific needs when selecting a mattress. Memory foam mattresses are ideal if you're looking for plushier support that adapts to your body shape. An innerspring mattress will give you a more traditional, firm feel. A hybrid mattress offers the best of both worlds.
• Ensure that you have proper lumbar support. Approximately one third of your body weight lies in the "center third" of the mattress. Choose a mattress that has excellent lumbar support to prevent and alleviate back and hip pain. The Saatva's lumbar zone technology is perfect choice if you require extra support.
• Choose a mattress that comes with a long in-home trial period. In order to really decide whether this is the right mattress for you, you should be able to test it over an extended period of time. Find a company that provides a risk-free sleep trial. Saatva offers a 365-day trial.

Where Can I Find A Great, Affordable Mattress (In 2022)?

Here are our top 3 mattresses of 2022!

1. Saatva - this mattress is ideal for all sleep positions and has been rated as our Best Mattress of 2022.
2. Puffy - affordable, cooling mattresses. Extremely comfortable!
3. Winkbeds - best back relief mattresses. Great policies.

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