Zenhaven Mattress Complaints (2024)

Saatva is in a league of their own when it comes to the world of online mattress retailers. Unlike other online mattress brands, the Zenhaven doesn't ship compressed in a box, it gets delivered and set up for free with Saatva's premium white glove delivery service. Made with 100% natural Talalay latex, this eco-friendly mattress also offers a flippable design, so you can choose the firmness level that suits you. While it was hard to find any complaints (95% of owners love their Zenhaven mattress), we were able to find a few common problems customers shared, including issues with the firmness level, the mattress not being suitable for heavier sleepers, and it lacking sufficient edge support.

Top 3 Zenhaven Mattress Complaints

Before deciding whether a Zenhaven mattress is the right choice for you, consider these common complaints shared by current Zenhaven owners.

1. Issues With The Firmness Level

Saatva has created a mattress featuring an innovative flippable 2-in-1 firmness level design that appeals to all sleeper types. One side is luxury plush (sits 4-5/10 on the firmness scale) for those who enjoy a plushier, body-hugging feeling. The other side is gentle firm (7-8/10 on the firmness scale) for those who need more uplifting, firmer support. While this mattress is ideal for most people, there are a select few who seem to need a third choice—a medium-firm feel that this mattress doesn't offer.

This customer said:

"I know this mattress can be flipped. I tried it on the luxury plush side and found it way too soft for my back, so I changed to the firm side, and it was way too hard. I just wanted something in the middle and I didn't get it with this mattress."

2. Little To No Edge Support

The Zenhaven is constructed with a 5-zone comfort latex layer in combination with supportive latex and cooling wool layers, that provide you with breathable, contouring support. What it does lack is strong edge reinforcement. Sitting or sleeping on the edge of the Zenhaven mattress is difficult due to the lack of edge support, and may lead to the sensation of rolling off the bed. If this is important to you, you might want to pass on this mattress.

A reviewer exclaimed:

"I can't sit comfortably on the edge of my bed without feeling like I'm about to slide off. There's no edge support."

3. Not Ideal For Heavier Sleepers

The Zenhaven ranges from 4-8 on the firmness scale (depending on which side you've chosen to sleep on), making it considerably sturdy given it's built entirely of natural Talalay latex and wool. According to Saatva, this mattress can hold up to 230 pounds (for a Queen or King, that means 2 people up to 230 pounds can be sleeping on each side). Regardless, we found some owners who said the Zenhaven didn't stand up to their weight.

A Zehaven owner left this review:

"I wanted to love this mattress as I'm trying to be more eco-conscious, but it just doesn't hold my weight well. I'm 200 pounds and I just sink in. My back needs much more support and I'm not getting it from this bed."

Where can I find a great, affordable mattress (in 2024)?‍

If you're searching for an affordable mattress that offers a wide range of comfort and pressure relief, we've compiled a list of mattresses for you to consider:

1. Saatva Mattress - fantastic for all sleep positions, and is rated our Best Mattress of 2024.
2. Puffy - feels like you're sleeping on a cool cloud (at a good price).
3. Cocoon - amazing pressure relief at an affordable price.
4. Ghostbed - beautiful, plush cover w/ aerated latex and healthy spinal alignment.
5. Winkbeds - 3-stage back relief with free shipping and returns.

Read our short, well-researched 10 Best Mattresses of 2024, here. Our ultimate goal is to help you pick your perfect mattress online, today!