Tempur-Pedic Mattress Complaints (2021)

Updated March, 2021
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For over 25 years, Tempur-Pedic has been reinventing the memory foam mattress, utilizing Tempur® Material, a unique substance that precisely adapts to your body to minimize pressure points. For the millions of customers in love with their Tempur-Pedic mattress, there are just as many unsatisfied customers who shared a list of complaints. The most common being that the mattress is too hot, has a chemical smell, issues with the pillows, long delivery time, and poor customer service.

Top 5 Tempur-Pedic Mattress Complaints

Before deciding whether a Tempur-Pedic mattress is the right choice for you, consider these common complaints shared by current Tempur-Pedic bed owners.

1. Too Hot

A common complaint with not only Tempur-Pedic mattresses but memory foam mattresses, in general, is that they sleep too hot. Memory foam is dense and doesn't allow air to circulate, nor does it absorb moisture real well due to the compressed foam particles. As a result, it traps heat inside the mattress, which leads to overheating and sweating. Tempur-Pedic has designed the Tempur-breeze° collection to help offset this heating issue, saying this line of mattresses keeps you up to 8° cooler throughout the night.

Here is what one customer had to say:

"My wife and I splurged and bought a new mattress several years ago and lately it seems that the heat is just getting worse and worse."

2. Chemical Smell

Many reviewers reported an off-putting chemical smell coming from their new Tempur-Pedic mattress. Tempur-Pedic mattresses use memory foam, which experiences off-gassing. It happens when "volatile organic compounds" (VOCs) break down. As opposed to being stable, these "volatile" (or unstable) compounds break apart, most commonly forming gasses — hence the term off-gassing. While the odor from mattress off-gassing is unpleasant, for most people, it's not harmful. Tempur-Pedic reports the smell should disappear within a couple of weeks.

A reviewer said:

"The mattress smelled so toxic--and the outgassing was still going on after 3 nights."

3. Tempur-Pedic Pillows

When looking over reviews, one of the most prominent complaints was not with the mattress itself, but rather the collection of Tempur-Pedic pillows. Many customers stated receiving pillows in unhygienic conditions, how the size was smaller than advertised, and how uncomfortable they are.

Here are what some customers have said:

"The pillows seem more like cheap foam rather than the tempur-pedic foam. I have bought many tempur-pedic pillows before and this time was thoroughly disappointing."

"Pillows arrived dirty. Complained but was told they were non returnable and they could do nothing. What a waste of money. Very disappointed."

4. Long Delivery Time

Depending on your chosen delivery method, your Tempur-Pedic mattress ships standard with UPS ground or from Tempur-Pedic with white glove delivery service. Regardless of the method, many customers have shared complaints about not receiving their mattresses in a timely fashion.

Some customers exclaimed:

"It took a month to get my bed delivered!!!!"

"It has been over two weeks and still have gotten a call to set up delivery. I have called once and said they'd call later that day."

5. Poor Customer Service

Tempur-Pedic mattresses are sold in a variety of stores and retailers nationwide with helpful staff to help you with any questions and concerns. In addition, Tempur-Pedic offers help via email, live online chat, and phone. But, the many complaints aren't about not being able to reach anyone, it's about the help they do receive from a customer service representative that has generated these poor reviews.

These are what customers had to say:

"Worst Customer Service I have ever dealt with. They did not call to tell me there would be a delay. I would not work with them again."

"I was told by a chat rep that we would be given 2 complimentary pillows. That did not happen. I contacted Tempur-Pedic. The rep told me that I would not receive the 2 pillows. Very inconsistent and disappointing customer service."

Where can I find a great, affordable mattress (in 2021)?

If you're searching for an affordable mattress that offers a wide range of comfort and pressure relief, we've compiled a list of mattresses for you to consider:

  1. Saatva Mattress - fantastic for all sleep positions, and is rated our Best Mattress of 2021.
  2. Idle Sleep - great for responsive pressure relief.
  3. Puffy - feels like you're sleeping on a cool cloud (at a good price).
  4. Ghostbed - beautiful, plush cover w/ aerated latex and healthy spinal alignment.
  5. Winkbeds - 3-stage back relief with free shipping and returns.

Read our short, well-researched 10 Best Mattresses of 2021, here. Our ultimate goal is to help you pick your perfect mattress online, today!

Get $200 off, purchases over $1000!

Saatva is our top pick for the #1 mattress in 2020! They're a luxury mattress shipped with FREE white-glove delivery & setup (different than regular bed in a box brands put on your doorstep). They have over 50,000 reviews.

Check Price →
Get $200 off your order of $1,000 or more, today!