Sears Mattress Return Policy (2024)

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To make use of the Sears mattress return policy, it's essential to follow their simple return guidelines. Remember, you can't return your mattress before the 30-day adjustment period is up, but you've got up to 60 days under their guarantee. Just ensure your mattress is in tip-top shape, with all original tags intact. If you need to return it, don't sweat it! Just reach out to their friendly customer service team, and you can either get a refund or make an exchange hassle-free. Keep in mind, though, that opting for a refund might come with some minor costs, like delivery fees and a 15% restocking fee.

Coverage Duration

  • Sears typically offers a generous return window ranging from 30 to 120 days, depending on the mattress model and purchase date.
  • Longer return periods may be available for premium mattresses or during promotional events, so it's essential to check the specific terms and conditions for your purchase.

Types of Returns

  • Sears may offer different types of returns, including in-store returns, online returns, or returns via mail.
  • Some mattresses may be eligible for free return shipping, while others may require the customer to cover the return shipping costs, so be sure to clarify this before initiating a return.

Return Conditions

  • To qualify for a return, mattresses must typically be in like-new condition with original packaging and tags intact.
  • Used or damaged mattresses may not be eligible for return, or may incur restocking fees, so it's crucial to carefully inspect the mattress upon delivery and keep all packaging materials until you're sure you're keeping the mattress.

Refund Process

  • Upon approval of the return, Sears will typically issue a refund to the original payment method within a specified timeframe.
  • Refund processing times may vary depending on factors such as the payment method used and the volume of returns being processed.


  • Before purchasing a mattress from Sears, consider factors such as comfort level, support, and mattress type to minimize the likelihood of needing to return the mattress.
  • Read customer reviews and conduct thorough research to ensure the mattress meets your needs and preferences, as returning a mattress can be a hassle and may incur additional costs.

Additional Points to Consider

  • Some Sears mattresses may come with a trial period or satisfaction guarantee, providing additional peace of mind to customers.
  • Certain restrictions or exclusions may apply to the Sears mattress return policy, such as clearance or final sale items, so be sure to review the policy in detail before making your purchase.
  • Sears may offer additional services such as mattress removal or disposal for an extra fee, which can be convenient for customers upgrading to a new mattress.

How Can I Return My Mattress At Sears?

Contact customer service on or after the required 30-day adjustment period (be careful to not go over 60 days). Let them know whether you'd like a refund or exchange.

Mattresses must be in pristine condition with all tags attached.

In conclusion, understanding the Sears mattress return policy is essential when purchasing a mattress. By knowing the coverage duration, types of returns, return conditions, and refund process, you can make an informed decision and shop with confidence. If you're ready to explore more mattress options with reliable return policies, be sure to check out our list of the best mattresses of 2024. Make your mattress purchase with peace of mind, knowing you're equipped with the knowledge to choose the perfect mattress for your needs.

Where can I find a great, affordable mattress (in 2024)?

If you're searching for an affordable mattress that offers a wide range of comfort and pressure relief, we've compiled a list of mattresses for you to consider:

  1. Saatva Mattress - fantastic for all sleep positions, and is rated our Best Mattress of 2024.
  2. Puffy - feels like you're sleeping on a cool cloud (at a good price).
  3. Cocoon - amazing pressure relief at an affordable price.
  4. Ghostbed - beautiful, plush cover w/ aerated latex and healthy spinal alignment.
  5. Winkbeds - 3-stage back relief with free shipping and returns.

Read our short, well-researched 10 Best Mattresses of 2024, here. Our ultimate goal is to help you pick your perfect mattress online, today!

Limited Time Offer - Get $500 Off

Saatva is our top pick for the #1 mattress in 2024! They're a luxury mattress shipped with FREE white-glove delivery & setup (different than regular bed in a box brands put on your doorstep). They have over 50,000 reviews.

Check Price →
Limited Time Offer - Get $500 Off