Mattress Firm Return Policy Review

Updated October, 2020
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Mattress Firm provides a 120-night trial on all of their mattresses. You may exchange or return your mattress after 21 days of the initial purchase date and up to 120 days. Any exchanges and returns are subject to a $99.99 return delivery fee as well as a 10%-20% restocking fee. Mattress Firm is America's largest speciality mattress retailer with over 2,500 locations. Visit Mattress Firm in-store or online to find your next mattress, today!

Mattress Firm return policy

Mattress Firm offers a 120-night trial on all their mattresses. They do require you to sleep on your mattress for at least 21 days before attempting to exchange or return it—what they call an "adjustment period." After those first 21 nights, if you're not completely satisfied with your new mattress, you may exchange or return it. Exchanges and returns may only occur once per purchase.

If you choose to exchange your mattress, Mattress Firm gives you a credit towards the purchase price of another mattress. The credit is in the amount of your original purchase price (bed your returning) less a 10% restocking fee. You're also subject to a $99.99 return delivery fee.

If you want to return your mattress, you're refunded the original purchase amount less a 20% restocking fee. You're subject to a $99.99 return delivery fee.

Mattress Firm is unable to exchange or refund stained, unsanitary or damaged mattresses under the 120 Night Sleep Trial.

All sales are final and not eligible for exchange or return on the following items:

  • Warranty exchanges
  • Clearance merchandise
  • Floor models
  • Pillows
  • Mattress protectors
  • Adjustable bases,
  • All special order sizes (California King, Split California King etc.)

Can I return online purchases to a store?

No. In order to return any items purchased on the Mattress Firm website, you must contact customer service via chat, email, or phone.

How long does a refund take?

If the method of payment used for your purchase was a check, cash, debit or credit card, please allow 7-10 business days for your refund to be processed.

If you financed your purchase, it may take up to 2 billing cycles for your refund to appear on your account.

Is my entire purchase price refunded?

If you opt to return your mattress rather than exchange it for a different model, you're subject to fees. You're responsible for a $99.99 return delivery fee and a 20% restocking fee (won't exceed $500). Your refund is further reduced by any state use taxes that Mattress Firm is required to apply.

How To Choose The Right Mattress

First off, if your current mattress is 7-10 years old and you're experiencing more body aches and pains, it's time to buy a new mattress. Getting a good night's sleep is essential in maintaining a healthy body and mind. Choosing the right mattress doesn't have to be a hassle, follow these guidelines to find the right one for you!

  • Choose a mattress based on your individual needs. If you're looking for plushier support that adapts to your body's shape, a memory foam mattress is the best choice. If you want a more firm, traditional, feel an innerspring mattress is what you want. For the best of both worlds, get a hybrid mattress.
  • Get proper lumbar support. The majority of your body weight is positioned in what is called the "center third" of the mattress. Find a mattress that has excellent lumbar support as it prevents and alleviates pain in the back and hips. If you're looking for extra support, Saatva's unique lumbar zone technology might be the best fit.
  • Find a mattress with a long in-home trial. You want to be able to test your mattress over an extended period of time to really make sure this is the right one for you. Look for a company that offers a risk-free in-home sleep trial. Nectar offers a 365-day trial. IDLE Sleep offers a full 18-month trial (the longest in the industry).

For more helpful tips, read our short, well-researched 10 Best Mattresses of 2020, here. Our ultimate goal is to help you pick your perfect mattress online, today!

Where can I find a great, affordable mattress (in 2020)?

If you're searching for an affordable mattress that offers a wide range of comfort and pressure relief, we've compiled a list of mattresses for you to consider:

  1. Saatva Mattress - fantastic for all sleep positions, and is rated our Best Mattress of 2020.
  2. Idle Sleep - great for responsive pressure relief.
  3. Puffy - feels like you're sleeping on a cool cloud (at a good price).
  4. Ghostbed - beautiful, plush cover w/ aerated latex and healthy spinal alignment.
  5. Winkbeds - 3-stage back relief with free shipping and returns.

Read our short, well-researched 10 Best Mattresses of 2020, here. Our ultimate goal is to help you pick your perfect mattress online, today!

Get $200 off, purchases over $1000!

Saatva is our top pick for the #1 mattress in 2020! They're a luxury bed shipped directly to your door (with white-glove delivery), and over 50,000 reviews.

Check Price →
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