Lull Mattress Complaints (2020)

Updated October, 2020
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Lull offers a mattress made entirely of memory foam, and with over 26,000 5-star reviews, it's clear many people love their Lull mattress. Still, there are many customers who have been unimpressed. They share common complaints including a stiff mattress, a lingering chemical smell, and less-than-stellar customer support.

Top 3 Lull Complaints

Before deciding whether a Lull mattress is the right choice for you, consider these common complaints shared by current Lull owners.

1. Too Firm and Uncomfortable

A prominent complaint among Lull owners is the level of comfort (or lack thereof) in the mattresses they purchased. Many customers have reported increased back, side, and hip pain. Others have said the mattress is far too firm to ever get comfortable in. While Lull does acknowledge that their beds sit between a 6.5-7.5 on a firmness scale, some reviewers have compared the feeling to that of sleeping on plywood (ouch!).

Here are what some customers have said:

"Need to return, bed is too hard. My back hurts."

"Me and my wife sleep on our sides and we woke up with aches and pains, like something was pushing into our sides hard."

"I’ve given this about a month or 2 to try to adjust myself to it. My back pain hasn’t gone away. Matter of fact, it only gets worse with this mattress."

2. Chemical Smell

Many reviewers reported an off-putting chemical smell coming from their new Lull mattress. Lull mattresses are made from memory foam, which experience off-gassing. It happens when “volatile organic compounds” (VOCs) break down. As opposed to being stable, these “volatile” (or unstable) compounds break apart, forming gasses — hence the term off-gassing. While the odor from mattress off-gassing is unpleasant, for most people it’s not harmful. Lull reports the smell should disappear within a couple of weeks.

Lull owners say:

"Even after 3 weeks off gassing was so bad it went into all the bedding that was on it."

"Odd smell still coming from mattress after two weeks even after walking on it and leaving windows open."

3. Poor Customer Service

Lull mattresses are sold exclusively online. A member of their customer service team may be reached 7 days a week from 6AM-6PM PST via email, live chat, call, or text. But, the many complaints aren't about not being able to reach anyone, it's about the help they do receive from a customer service representative that has generated these poor reviews.

Take a look at what these customers had to say:

"Customer service reps and Supervisors are not on the same page. Multiple people calling you back and you have to explain the same story over and over. Supervisors telling you what the customer service reps 'shouldn’t have done or said' on the phone."

"Never received my bed never heard anything else back from the company had to go with someone else. Customer service sucks never got a call back."

Where can I find a great, affordable mattress (in 2020)?

If you're searching for an affordable mattress that offers a wide range of comfort and pressure relief, we've compiled a list of mattresses for you to consider:

  1. Saatva Mattress - fantastic for all sleep positions, and is rated our Best Mattress of 2020.
  2. Idle Sleep - great for responsive pressure relief.
  3. Puffy - feels like you're sleeping on a cool cloud (at a good price).
  4. Ghostbed - beautiful, plush cover w/ aerated latex and healthy spinal alignment.
  5. Winkbeds - 3-stage back relief with free shipping and returns.

Read our short, well-researched 10 Best Mattresses of 2020, here. Our ultimate goal is to help you pick your perfect mattress online, today!

Get $200 off, purchases over $1000!

Saatva is our top pick for the #1 mattress in 2020! They're a luxury bed shipped directly to your door (with white-glove delivery), and over 50,000 reviews.

Check Price →
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