Loom & Leaf Mattress Complaints (2024)

Saatva is in a league of their own when it comes to the world of online mattress retailers. Unlike other online mattress brands, the Loom & Leaf doesn't ship compressed in a box, it gets delivered and set up for free with Saatva's premium white glove delivery service. This all-foam mattress features a cooling gel layer and organic cotton cover, a real luxury mattress at an incredibly affordable price. While it was hard to find any complaints (92% of owners love their Loom & Leaf mattress), we were able to find a few common problems customers shared including issues with the top foam layer, the mattress not being suitable for heavier sleepers, and it being too soft for back sleepers.

Top 3 Loom & Leaf Mattress Complaints

Before deciding whether a Loom & Leaf mattress is the right choice for you, consider these common complaints shared by current Loom & Leaf owners.

1. Issues With The Top Foam Layer

The Loom & Leaf by Saatva is constructed with a combination of premium, high-density memory foam with a gel cooling layer. These layers are designed to support your body and provide superior lumbar support in the center third of the mattress while keeping you cool. Saatva is so confident in the Loom & Leaf integrity that it's backed with a 15-year warranty. While most reviewers had excellent things to say about the mattress's construction, some experienced an issue with the top foam layer.

Here's what those customers had to say:

"A few years after buying my original L&L, the top layer of the mattress began bundling up and jutting out upwards."

"Within the last year or so the top of the mattress has become lumpy, as if the foam has lost its integrity and has come apart inside the mattress top. It's very uncomfortable to sleep on."

2. Not Ideal For Heavy Sleepers

The Loom & Leaf sits around the 6.5-7.5 rating on the firmness scale, making it considerably sturdy given it's built entirely of memory foam. According to Saatva, this mattress can hold up to 300 pounds (for a Queen or King, that means 2 people up to 300 pounds can be sleeping on each side). Regardless, we found some owners who said the Loom & Leaf didn't stand up to their weight.

One reviewer exclaimed:

"I weigh 250+ and my wife weighs 200, and we have gone through two of these mattresses now. Within weeks of delivery, the first mattress sank on the sides where we slept and left a mound in the middle, and keep in mind this is with their extra firm model."

3. Too Soft For Back Sleepers

The Loom & Leaf comes in two options: Relaxed Firm and Firm. The Relaxed Firm sits around a 6-7/10, while the Firm is a solid 8/10 on the firmness scale. Being a memory foam mattress, side sleepers enjoy the sinking in feeling as it relieves pressure from the hips and shoulders. Back sleepers tend to need a little sturdier support, and while Saatva provides superb lumbar support in the center third, some customers still found the mattress to be unsuitable for sleeping predominately on their backs.

These owners said:

"Sinks like a hammock within 4-6 months, hurts my hips and knees."

"My back hits worse since I have been using this mattress. I feel pressure point on my hip and ribs so I am tossing and turning all night."

Where can I find a great, affordable mattress (in 2024)?‍

If you're searching for an affordable mattress that offers a wide range of comfort and pressure relief, we've compiled a list of mattresses for you to consider:

1. Saatva Mattress - fantastic for all sleep positions, and is rated our Best Mattress of 2024.
2. Puffy - feels like you're sleeping on a cool cloud (at a good price).
3. Cocoon - amazing pressure relief at an affordable price.
4. Ghostbed - beautiful, plush cover w/ aerated latex and healthy spinal alignment.
5. Winkbeds - 3-stage back relief with free shipping and returns.

Read our short, well-researched 10 Best Mattresses of 2024, here. Our ultimate goal is to help you pick your perfect mattress online, today!