Intellibed Complaints (2020)

Updated October, 2020
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Intellibed claims to have made the "bed of the future" with their collection of luxury gel-hybrid mattresses. They claim their mattress is 3x more firm than memory foam. While some absolutely love their Intellibed mattress, others have a list of shared complaints including the high price point, the discomfort of the mattress, and the lack of edge support.

Top 3 Intellibed Complaints

Before deciding whether an Intellibed mattress is the right choice for you, consider these common complaints shared by current Intellibed owners.

1. Price Is Way Too High

When scanning through customer reviews, the most evident complaint was the price tag on an Intellibed mattress. Expect to shell out $2,699 for their most basic model (Twin size); their highest priced mattress comes in at a whopping $15,998 (Split King)! While some customers have found ways to justify the staggering price, others have not.

Here's what some customers had to say:

"This was the worst buy ever. I spent nearly $5k and after only 4 months this bed has started to sag and lose its firmness."

"Great marketing, but garbage beds and customer service. Very disappointed after spending nearly $4k."

2. Uncomfortable/Too Firm

Intellibed owners frequently complain about the level of comfort (or lack thereof) in the mattresses they purchased. Many customers have reported increased back, side, and hip pain. Others have said the mattress is just way too firm to ever get comfortable in. Intellibed boasts their special "matrix" is 3x firmer than memory foam, and some reviewers have compared that extra firmness to sleeping on a rock (yikes!).

These reviewers exclaimed:

"Way too firm! I wake up with back pain and shoulder pain daily and now I find myself back to getting adjusted from the chiropractor 2x a week."

"We have the Midnight and the mattress is entirely too firm. Imagine filling an air mattress to the point where it is about to burst and that is what this mattress feels like. My back pain has been unbearable and my boyfriend has been spending most of his nights on the couch."

3. Little To No Edge Support

All Intellibed mattresses are a hybrid style, combining various foams and coils. Typically having coils at the base of the mattress results in ample edge support. However, many Intellibed customers complained they felt they were going to roll off the side of the bed.

One customer said:

"We can't change positions in fear of falling off the side. It feels as if we are bouncing and there is little edge support. No way we are keeping this mattress."

Where can I find a great, affordable mattress (in 2020)?

If you're searching for an affordable mattress that offers a wide range of comfort and pressure relief, we've compiled a list of mattresses for you to consider:

  1. Saatva Mattress - fantastic for all sleep positions, and is rated our Best Mattress of 2020.
  2. Idle Sleep - great for responsive pressure relief.
  3. Puffy - feels like you're sleeping on a cool cloud (at a good price).
  4. Ghostbed - beautiful, plush cover w/ aerated latex and healthy spinal alignment.
  5. Winkbeds - 3-stage back relief with free shipping and returns.

Read our short, well-researched 10 Best Mattresses of 2020, here. Our ultimate goal is to help you pick your perfect mattress online, today!

Get $200 off, purchases over $1000!

Saatva is our top pick for the #1 mattress in 2020! They're a luxury bed shipped directly to your door (with white-glove delivery), and over 50,000 reviews.

Check Price →
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